There are many reasons why Enboarder is consistently recognized as an industry leader on peer-review sites like G2. Not only is our product beautiful, simple, and intuitive, but one of our core company values from the very beginning has always been “Customers Rule.” That value is most often lived every day by our global customer success team, led by Vice President and GM Tegan Oakley.
We recently sat down with Tegan to chat about her career at Enboarder, her leadership style, and why she thinks now is the right time for companies to invest in human connection.
Get to know Tegan!
Tell us about your career journey at Enboarder. What got you excited to join the team?
I’m about to celebrate my six-year anniversary with Enboarder, to say it’s flown is an understatement. Having worked in HR tech the past decade, when I first saw the product, it immediately got me excited about its capability and future potential. I had previously worked with some of the founding team that I highly respected, so it made the jump easy.
My role grew from being responsible for Customer Success in APAC to global within 12 months, growing our teams in North America, the U.K., and India. Based in Sydney, I'm now heading up the APAC region as VP & GM whilst continuing to lead the Customer Success team globally, which consists of Implementation, Customer Success, and Support & Solutions.
How would you describe your leadership style?
I would describe my leadership style as compassionate and people-centric. Our people underpin everything we do at Enboarder. We are incredibly fortunate to have an engaged, diverse, and passionate team that is deeply customer-first and proactive. I believe in providing guided autonomy, allowing our team members the space to experiment, learn, and grow. I love to understand what motivates individuals and build authentic relationships that foster trust and loyalty over time.
What sets Enboarder apart when it comes to customer experience?
If it's not already evident, I'm as obsessed with our team as our customers are. In the realm of Customer Success, the term "trusted advisor" is frequently used, but at Enboarder, that's genuinely what our team members are to our clients. We prioritize customer outcomes over inputs, and often, our team becomes an integral extension of our clients' project teams, working shoulder to shoulder with them.
Why do you think now is the right time for companies to invest in human connection? What do you think Enboarder gets right when it comes to building connection and belonging?
The world has undergone rapid transformation in recent years, and companies that fail to adapt to the evolving needs of their people risk falling behind. Human connection has never been more important in this dispersed and fragmented workforce, and Enboarder is a key enabler to driving personalisation and connection at scale. The ability for employees to connect with their team, their manager, and the organization in a way that represents who they are and what ultimately makes them tick is powerful. This done right has the ability to accelerate real business outcomes for organizations.