Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, postcode and contact details.
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties (such as our partners and distributors). We may also collect this information when you:
We may collect, hold, use and disclose your personal information for the following purposes:
We may disclose personal information to third party service providers located outside of Australia.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia. and acknowledge that, in doing so, we will not be accountable under the Australian Privacy Act for the treatment of that information by the overseas recipients. However, we will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may collect personal information about you when you use and access our website.
We may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your devices to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We store your information in different ways, including in electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
We encourage all users to regularly review and update their personal information. If you would like to access personal information that we hold about you, we require you to put your request in writing. If we do not allow you access to any part of the personal information we hold about you, we will tell you why.
You may also request access to your personal information held by us by making a request via the contact details set out below. We will respond to your request for access within 30 days and endeavour to provide the requested information within 30 days. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will see that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can email us on firstname.lastname@example.org. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made using the following contact details:
Chief Executive Officer
Level 4, 74 York Street, Sydney NSW 2000
AU +61 2 8310 7613
US +1 415 680 3084