Most employers value their employees’ experience, but if you’re thinking about their experience only after they become an employee, you’re too late. Talent teams should consider the candidate's experience from the very first touchpoint.
This begins with a slick careers page and an easy-to-complete application process, and continues with a seamless and user-friendly onboarding process. We recommend you provide clear expectations throughout the recruitment process, offer a secure, digital onboarding platform, and allow candidates to provide any necessary documents electronically.
A critical piece of this process is having a slick and easy-to-use background-checking tool that can quickly verify information and improve the overall candidate experience.
In this post, you'll learn:
- The importance of onboarding and how it impacts the candidate experience
- Insights on conducting seamless background checks during onboarding
The Relationship Between Onboarding and Background Checks
A solid background checking experience increases the chance of a solid onboarding experience. The values of the software you use in your hiring process should complement one another:
- Clear directions
- Open communication
- Secure environment
Importance of Background Checks
Background checks play a critical role in the hiring process. They are designed to verify candidates' information, including their employment history, education, and criminal records.
This helps ensure the candidate is who they are and can perform the job as stated.
As a hiring manager, ensuring candidates understand the importance of background checks can benefit your company's hiring process.
Providing candidates with information about the necessity of background checks can ease concerns about the process. It also demonstrates your company's commitment to transparency and ethics. It helps ensure your company makes informed hiring decisions based on the candidate's history and qualifications.
Clear communication and education can create a more informed and trustworthy hiring process for your company and potential hires.
To enhance the candidate experience, providing clear directions to candidates on what is expected of them is essential.
This includes a timeline of the onboarding process and any documents required for the background check. By communicating this information upfront, candidates are better equipped to navigate the process quickly, resulting in a smoother overall experience.
- Create a detailed onboarding and background check guide: This guide should outline each step of the process, including expected timelines and any documents or information the candidate must provide. Distribute this guide to all candidates as early as possible in the recruitment process.
- Identify support channels: Depending on the size and structure of the company, identify internal support channels like hiring managers, HR representatives, recruitment team members, or coworkers that new hires can contact with any questions during the onboarding and background check process.
At Zinc, we empower candidates by allowing them to review their background information during the hiring process and reuse their checking data for future job applications. This level of transparency and ownership creates a sense of ease and security for candidates and allows for clarity and understanding.
Employers should also communicate why specific background checks are conducted to establish trust with all involved.
A transparent and open approach to onboarding and background checks will ultimately lead to a more positive and successful candidate experience.
One key factor in creating an enhanced candidate experience is open communication, alleviating any confusion or concerns a candidate may have. By keeping candidates informed and involved in the process, they will feel valued and respected.
Providing them with a detailed explanation of what to expect during the onboarding process and background checks gives them a better understanding of the company's expectations and eases any apprehensions they may have. This can lead to a more positive and satisfying experience for both the candidate and the employer.
- Establish a dedicated point of contact: Assign each candidate a specific person (like an HR representative or a hiring manager) to whom they can reach out with any questions or concerns throughout the onboarding and background check process.
- Offer regular updates: Even if there are no significant updates to share, regular check-ins can reassure candidates that the process is ongoing and that they have been remembered. This can be as simple as a weekly email update or a quick phone call to let them know the status of their application.
Technology and Automation in Onboarding and Background Checks
Technological advancements rapidly change how companies onboard new hires and conduct background checks. Automation can streamline these processes, making them quicker and more efficient and reducing the possibility of human error. You can now conduct thorough background checks in a fraction of the time it would take to do these tasks manually.
- Invest in quality software: Utilize technology platforms to automate and streamline onboarding and background check processes. This can save time and reduce errors.
- Stay updated and continually look to improve: Technology evolves quickly. Stay up to date with the latest trends and advancements in HR tech to ensure you provide the most efficient and user-friendly experience for your candidates.
Customizable and Flexible For Individuals
Every individual is unique, so there may be better strategies than a one-size-fits-all approach to onboarding and background checks.
Customizing the process based on individual needs and circumstances can enhance the candidate experience and show that your company values its employees as individuals. For example, a candidate relocating for a job may need more assistance with paperwork and logistics compared to a local hire.
- Personalize the onboarding: Consider the needs of each new hire and tailor the onboarding process accordingly. This could involve adjusting training schedules or providing additional resources for those relocating.
- Flexible background checks: Understand that circumstances can vary among candidates. Be prepared to adapt the background check process while maintaining fairness and compliance.
The candidate experience begins long before an individual becomes an employee. A positive onboarding process and comprehensive, yet respectful background checks are crucial elements of this experience.
Transparency, leveraging technology, and clear directions enhances a candidate's onboarding process. With a focus on empathy and open communication, onboarding can become a welcoming introduction enabling new hire success.