How (and Why!) Leading Tech Companies Use Employee Onboarding Software to Blow the Minds of New Hires

Posted in Best Practice

by alicia

Ever wondered how the world’s best employers become...well, the best?
Find out how Canva and Eventbrite are using employee onboarding software for truly extraordinary results.

You’ve probably heard of the companies mentioned in this article. You may even know about their extraordinary company cultures, and that they are all considered great places to work. But what really happens behind the scenes when they score that talented new recruit?

Let us show you how each of these incredible companies is using employee onboarding software to create best-in-class, people-centric onboarding experiences. Then we'll do some post-game analysis and find out what makes the onboarding experience at these two leading tech companies truly outstanding.

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Canva, the creator of a fully online design application for non-designers, really knows employee experience. Voted “Best Place to Work in Australia” not once, but twice, your brain might just melt a little when reading through the list of things they do for their employees.

Canva’s work environment is the kind of place where people really matter. As just a tiny snapshot of what they get up to:

  • New hires receive a cool pack of company swag including a cupcake with their face printed in the frosting;
  • The company has carefully constructed programs dedicated to mentorship and fostering great peer relationships, keeping their new people connected and involved;
  • They have a whole team dedicated to company “vibe”, charged with endlessly improving the look and feel of their building, and generally keeping happiness and satisfaction at work at its maximum level; and
  • They’re just so darn thoughtful. For example, a superb complimentary breakfast and lunch menu is provided in-house for all employees (and you can even take the leftovers home for dinner!)

Canva uses employee onboarding software to:

  • Power a comprehensive onboarding journey
  • Enable them to extend their preboarding experience up to six months before someone starts their role, in the case of overseas hires;
  • Automatically take care of the paperwork before their new hires even walk in the door;
  • Activate an onboarding “boot camp” that includes dedicated face-to-face workshops for all new hires;
  • Send personalized messages to new hires, keeping them informed, excited, and motivated; and
  • Coordinate a mentorship program, where team members take new hires under their wing to show them the ropes

In short, Canva rocks.

Image result for eventbrite logo

Eventbrite is the world's largest event technology platform. Every year, Eventbrite's tech works behind the scenes to enable millions of events and experiences. It was only natural for Eventbrite to take their onboarding to the next level. So the team built an engagement-centric, automated onboarding program. The focus of all this effort? People and experiences.

By making the most of its employee onboarding software, Eventbrite:

  • Easily and automatically manages all their employee, manager, and new hire buddy communication throughout the preboarding and onboarding journey;
  • Automatically funnels new hires to the correct onboarding experience according to their role and office location;
  • Automatically delivers and tracks the completion of all the necessary paperwork to new hires;
  • Rolled out a highly engaging preboarding program, communicating a lot more information about the organization and culture to get new hires excited for Day One; and
  • Automates tasks like IT requests, while sending reminders to managers to ensure they set goals, do 30-day check-ins, etc.

With that in place, Eventbrite produced an onboarding system that comprehensively supports managers, regardless of where they are in the world, in easily providing an awesome onboarding experience to new hires.

We’d say that’s a win.

 

05Bitesize

What do they have in common?

Despite their differences, both companies had similar goals when it came to onboarding, that is, to utilize employee onboarding software to create a consistent, scalable, personalized onboarding experience that engages their employees at every turn. They each integrated the following principles:

Preboarding

Preparing and engaging with each employee before the crucial Day One at work, so as to keep employee engagement as strong as possible, and smooth out the process of arriving in a new role.

Onboarding software makes it easy to automate most preboarding communications, taking much of the workload from busy managers.

Just-in-time manager nudges

Using timely, efficient reminders that ensure employees receive ongoing personalized interactions from managers, in a way that managers find easy to implement and coaches them on how to engage.

Onboarding software runs like clockwork, automatically providing managers with all the tools and information they need to action tasks as and when they are needed.

Fostering employee connection

Creating a buddy system that provides both mentor support and peer connections, using the natural human resources at your disposal to enhance the engagement of your new hires, deepen their integration into the organization, and develop their skills and knowledge more rapidly than would otherwise be possible.

Onboarding software takes care of the onerous, repetitive tasks, freeing up time and facilitating moments that allow your team members, managers and new hires to build meaningful, human connections.

Extended onboarding periods

Onboarding isn’t over once you’ve ticked off the induction checklist, and have sat the employee down at their desk for the first time. On the contrary, onboarding should go for a minimum of six months past Day One, and sometimes even longer.

Onboarding software ensures communications with the new hire continues, even as they start to settle into their role. It can also remind managers to undertake tasks that are often forgotten, like regular one-on-one meetings, 30-day check-ins, and probationary review sessions.

Crafting employee experiences that WOW

Onboarding should be experience-driven, so that employees feel not only engaged but also supported, appreciated, respected, and valued. Employees should receive a memorable experience on both Day One and beyond that will cause them to feel all fluttery inside and ultimately turn them into a passionate advocate for your organization.

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And by the way, they both use Enboarder 😉

Both Canva and Eventbrite applied Enboarder, our best-in-class employee onboarding software, for truly transformational results to their onboarding programs. They each received outstanding boosts to key metrics such as employee engagement and retention, and generally just made everyone who arrived new to their organization feel more than a little bit special.

Do you want to create an employee onboarding program that matches the likes of these world-class employers? Book a demo of our employee onboarding software today to see how your onboarding can be transformed from mediocre to amazing in a very short space of time. (Do you really need any more convincing?)