Journey of the Year Series: A Chat with Laura Stoddart from MercyAscot

Posted in Best Practice

Are you looking for real-world examples of how our customers use Enboarder to quickly and easily create standout employee experiences? Look no further!

We recently sat down with Laura Stoddart, payroll and P&C systems administrator at MercyAscot in New Zealand. MercyAscot was the second place winner in our Journey of the Year Awards, which is our annual showcase to recognize the amazing work that our customers are doing. (You can read our chat with Smitha Sanjeev from Thriva Health here.)

What’s cool about MercyAscot is they used Enboarder to build a workflow specifically for new employees moving to New Zealand from another country. “We know it’s life changing and often very daunting when employees leave their home country to move across the world for a new role,” says Laura. “Because of this, we strive to provide new employees with all the necessary tools and information that can make the entire process easier and less stressful for them.”

Learn how MercyAscot built this user-friendly journey that quickly connects new hires to the country, the team, and the company culture.

1) Can you tell us a bit about MercyAscot and your role on the team?

MercyAscot is New Zealand’s largest private surgical facility. We deliver care to thousands of patients every year across three sites in Auckland – Mercy Hospital and Endoscopy in Epsom, Ascot Hospital in Remuera, and MercyAscot Endoscopy in Takapuna.

Our hospitals house a total of 22 operating theaters, and we offer an endoscopy service and day-stay service. We are the only private hospital in Auckland with both an intensive care unit and high dependency unit to support complex and high-acuity cases. We’re continuously investing in healthcare technology – including the latest in surgical robotic technologies – and developing our hospital facilities, with construction of a new hospital wing at Mercy Hospital underway.

My role at MercyAscot is payroll and P&C systems administrator. I am relatively new at MercyAscot, but I am quickly becoming involved in creating onboarding workflows and troubleshooting issues.

2) What were the goals of the overseas onboarding journey you built with Enboarder?

We know it’s life changing and often very daunting when employees leave their home country to move across the world for a new role. Because of this, we strive to provide new employees with all the necessary tools and information that can make the entire process easier and less stressful for them.

3) How has this new workflow helped ease the transition for your new joiners moving to New Zealand?

Feedback received from new starters shows that they find the information we provide on what to expect in regards to both living in New Zealand and working at MercyAscot extremely useful, and that it made their move less stressful. Enboarder’s workflow also provided valuable visibility to our recruitment team of where our new starters were along the journey of their move, i.e. visa applications, booking flights, arrival dates.

4) Tell us about how you incorporated video testimonials into your workflow.

We recently added a testimonial video from a current employee that had experienced a move from the U.K. to New Zealand to show fellow new starters that while the move may be challenging initially, working at MercyAscot and the move to New Zealand was worth it! This video also provides an overview of the entire onboarding process, and a message from our CEO welcoming new employees adds a further personal touch.

5) Do you have any advice for other companies looking to build a more connected employee experience?

At MercyAscot, we continually put ourselves in the shoes of prospective employees to better understand how they would want to experience an onboarding journey with a new employer, especially if they are employees moving to a new country. We have learned that personalized messages and content with video and photos are valued by employees, and that broadening our information sharing beyond just MercyAscot is critical – sharing information about living in New Zealand not only greatly assists new starters, it also demonstrates that we care about our employees. We also strive to keep our processes and content simple for a wide range of employees.

Want to learn more about our amazing customers? Check out their stories here.