19 Eye-Opening Employee Experience (EX) Statistics
How important is Employee Experience for organizations?
- 80% of executives rate employee experience as important or very important to them and their companies [source: 2017 Deloitte Global Human Capital Trends]
What is the current progress on Employee Experience?
- 59% of executives say their companies are not ready or only somewhat ready to address EX [source: 2017 Deloitte Global Human Capital Trends]
- The lack of progress on either employee engagement or the wider EX is having global repercussions: only 62 percent of US employees count themselves as engaged. In Australia, the percentage of engaged employees drops to 56 percent. In Hong Kong, the number is 42% [source: Qualtrics US Employee Pulse]
What benefits does great Employee Experience deliver?
Work performance
- For the top 25% of employees in terms of EX, 96% also report high levels of work performance [source: IBM: The Employee Experience Index]
- When compared to business units in the bottom quartile of engagement, those in the top quartile realize greater productivity by 17%, lower absenteeism by 41%, and higher profitability by 21% [source: Gallup: State of the American Workplace]
Profit
- In terms of average profit, companies that invest in EX outperform the ones that don’t by 4.2x [source: Jacob Morgan: Why the Millions We Spend on Employee Engagement Buy Us So Little]
- In term of profit per employee, companies that invest in EX outperform the ones that don’t by 4.0x [source: Jacob Morgan: Why the Millions We Spend on Employee Engagement Buy Us So Little]
Talent acquisition and turnover
- Compared to other companies, companies that are among the 6% heaviest investors in EX are included among Glassdoor’s Best Places to Work 11.5x as often [source: Jacob Morgan: Why the Millions We Spend on Employee Engagement Buy Us So Little]
- For employees ranked within the lowest 25% in terms of EX, 44% express intent to leave their workplace [source: IBM: The Employee Experience Index]
- Employees who have managers who consistently help them manage their workload are 8x more likely to stay on [source: Qualtrics US Employee Pulse]
What are some factors that affect Employee Experience?
The nature of work
- 73% of employees who work in a team are likely to report a positive EX [source: IBM: The Employee Experience Index]
- For rugged individuals, this drops – only 61% of individual workers report a positive employee experience [source: IBM: The Employee Experience Index]
- The role-to-expertise fit is important too: 60% of employees say the ability to do what they do best in a role is “very important” to them [source: Gallup: State of the American Workplace]
Recognition at work
- Only 18% of employees strongly agree that those who perform better grow faster at their organization [source: Gallup: State of the American Workplace]
Flexibility and work life balance
- 53% of employees say a role that allows them to have greater work-life balance and better personal well-being is “very important” to them. [source: Qualtrics US Employee Pulse]
- But only 23% of companies claim their work-life balance solutions are excellent [source: 2017 Deloitte Global Human Capital Trends]
- And much work remains to be done: 10% of US workers report having suffered a negative consequence as a result of having a flexible work schedule [source: EY]
Being listened to
- 60% of US employees say they have a way to provide feedback about their EX [source: Qualtrics US Employee Pulse]
- 30% of US employees say their employers acts upon their feedback [source: Qualtrics US Employee Pulse]
Are you delivering on your promised employee experience?
That’s our 19 stats. But here’s a bonus quote.
The attraction, recruitment, hiring and onboarding stages – along with daily experiences that continue after onboarding – each affect how a candidate or employee feels about an organization and its promises.
Organizations may believe that the onboarding process represents just one small piece of an employee’s journey and therefore isn’t a significant influencer of employees’ perceptions of their organization. [In fact], employees make judgments and form opinions about their organization every single day – from the first day. Initial impressions matter.
– Gallup: State of the American Workplace
Research shows over and over that when it comes to employee experience, every single interaction matters. If you want to explore how you can build onboarding experiences that will start your new hires off on the right foot, we’re here to help.